The #1 skill a new manager needs
February 20, 2009 by Sam NarisiPosted in: In This Week's E-Newsletter, Latest News & Views, Retention
Bad bosses are one of the main reasons employees quit their jobs. And a lot of that management failure can be chalked up to one fatal flaw:
The inability to communicate effectively.
Problems often arise with newly promoted supervisors who struggle to make the transition into the new position. They aren’t necessarily bad bosses or bad communicators — they just aren’t used to the role.
Here are some helpful reminders you can give to those novice managers to avoid a communication breakdown:
- Make sure to relay news from above – Especially in today’s climate, employees are desperate for word about their company’s future. If managers don’t give workers news quickly, they’ll hear it somewhere else — and wonder why their boss didn’t tell them.
- Give feedback often – No employee should hear about a problem for the first time during an annual performance review. But keeping those issues under the lid for too long is one of the most common mistakes new managers make.
- Don’t overuse e-mail – New bosses love e-mail — it’s quick, easy and it keeps you from having difficult conversations with an employee face-to-face. However, employees appreciate it when their boss takes the time to discuss important issues in person.
- Meet regularly – A common tool that can help a novice supervisor: weekly or bi-weekly staff meetings. Many departments schedule them anyway, but if not, a manager can start holding them in order to learn about the staff’s questions and concerns.
Tags: communication, new managers

March 2nd, 2009 at 9:53 am
This confirms the need for management training prior to or right after someone is promoted to a supervisorial or managerial position. Sadly, many companies don’t see the need for this training, and allow the new managers to learn from their mistakes (IF they are willing to learn). This practice is often to the detriment of employments and the company’s entire management team. Keep training dollars in the budget!