4 ways managers can keep worried employees productive
April 16, 2009 by Sam NarisiPosted in: Retention, Special Report

These days, employees have a lot to worry about. That gives HR and management a new challenge: keeping all those outside distractions from affecting people’s work.
Obviously, you can’t change the situation. But what can you do?
You can help front-line managers keep the situation under control. Their behavior will have the biggest impact on whether so-called “recession fatigue” takes hold of the workplace.
The first thing to do is make sure they understand recession fatigue is contagious, says executive coach Ellen Lubin-Sherman. Once one employee starts worrying aloud, complaining or gossiping about the company’s future, everyone’s productivity can go out the window.
Managers need to head off problems at the pass. Here’s what Lubin-Sherman recommends:
- Pay attention – Managers need to be on the lookout for employees acting unusually — coming in late, calling in sick often, turning in work late, etc. If anything like that starts happening, it might be time for the manager to have a face-to-face chat to see what the problem is.
- Keep the door open – Many managers say they have an open door policy — but now’s the time to stick to it and remind employees.
- Be realistic – Employees can see right through false optimism during difficult times. If layoffs, pay cuts or hiring freezes are likely, managers need to discuss the possibility openly and honestly. They just need to make sure they stress that company will do anything it can to protect people’s jobs.
- Don’t play therapist – In tough times, managers do need to handle some emotional topics with employees, but that doesn’t mean its their place to “diagnose” employee’s problems. Just reassuring people about the company’s future is sufficient.

April 17th, 2009 at 12:19 pm
If your organization has an Employee Assistance Program (EAP) make sure that you keep them in the loop so that they will be able to help your employees and their families. You may want them to come onsite to do some to do some training around stress management, budgeting, etc. Also, promote and publicize the availbility of the EAP as a resource for your managers and supervisors as well as your employees.
April 21st, 2009 at 12:49 pm
Great post, and terrific suggestion on the EAP, Patrice. It seems communication is most key during this time. Managers should inquire about employees’ families, their health and well-being. Try to be encouraging without being glib. Checking in on such things once or twice a week can be very reassuring to employees, like the boss actually cares about them. It can also be a subtle way for managers to monitor verbal and non-verbal cues signifying worry and uncertainty about the future. If need be, a team meeting might be appropriate, where employees can vent all the rumors and worries and the manager can address those concerns as openly and honestly as possible.